Green points for the luggage company, Samsonite.
Did you know that if you lose a wheel or a handle from one of their suitcases, you needn't chuck it away? They say if you phone the company, they'll put a replacement part in the post for you, free of charge. And it doesn't have to be a current model - they keep spares for most of their earlier ranges, including the Oyster, which sold 40 million over 20-odd years. Apparently fixing a new wheel is quite easy, but if you're stuck, repairs can be done through a dealer.
Samsonite is currently celebrating its 100th anniversary - the first model was more like a trunk and, even when empty, weighed 10.2 kilos. The latest carry-on case is just 2.2 kilos. Such lightness may tempt me to finally upgrade my trusty 1990s model (above).
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